If the book stopped after this section, I would call it one of the best leadership reads 'ever'. As we discussed in ELI, leadership that lasts comes from the inside-out (who you are into what you do). Covey suggests in order to build trust, that we must start with ourselves (sound familiar)? In order to lead others, we must lead ourselves.
This section is about understanding how to build personal credibility through the 4 cores of Integrity, Intent, Capabilities and Results.
Integrity and Intent come from the CHARACTER aspect of trust.
Capabilities and Results come from the COMPETENCE aspect of trust.
The reflection questions that Covey poses to determine credibility are:
1) Do I trust myself?
2) Am I someone others can trust?
It is really very simple really. "The only way to build trust professionally or personally is by being trustworthy." Now we are getting something else concrete that relates to our Core Competency of INTEGRITY.
On pp. 50 - 53, there is a questionnaire that will help you quantify your personal credibility. You may also take the assessment online at www.speedoftrust.com (w/ scoring and analysis and tips on credibility).
Core 1: INTEGRITY -walking your talk, authenticity, beliefs lining up with behavior
Core 2: INTENT - our motives & agendas w/their resulting behavior, caring for the wellbeing of others
Core 3: CAPABILITIES - talents, skills, knowledge, attitude & style plus our ability to establish, grow, extend & restore trust
Core 4: RESULTS - our track record, performance, getting the right things done at the right times
Could you imagine this being a scale used during the Professional Development Meeting? Is this a fair way to evaluate someone on your team?
What about during the hiring process?
What do you think about the marketing strategy example described on page 58? Could that be useful for Ebco's business development strategy? What would it look like?
I like the story he told about setting his alarm. Is he really going to get up…If not don’t set it. We set ourselves up to lose trust in ourselves. This was eye opening for me. Bryan Dodge talked about this at the superintendents meeting on hitting the snooze button every morning. Just get up! This is really making me take a look that things differently. I've never thought about it as an act of integrity to myself...
ReplyDeleteI'm guilty of the same thing. I actually set two alarms every morning with the intent of getting up with the first but the second one set in case I go back to sleep. I thought of this as being prepared. Now I look at it as granting permission to myself to not follow through with my word to myself. No more safety net! Only one alarm for me! Patsy, I might be late tomorrow ;)
DeleteI thought this chapter was interesting. Credibility is broken down to character and competence. Character being comprised of integrity and intent; competence of capabilities and results. Of the two, it's my opinion that character is the most important and competence is likely the only one that can be altered/overcome.
ReplyDeleteIf you don't currently have the capability, you can be taught. Once you have the skill, you will start getting better results and people will think of you as competent. I also think continued education/practice is necessary to maintain capabilities and improve results.
As far as character, I think it's the rare person that can change their underlying integrity/intent. If you are perceived as someone that is willing to cut corners and in it for yourself, it will take a longer track record of above-board dealings and selfless acts to reshape people's perceptions.
As far as using the credibility self-evaluation in the hiring process, the results will only be as reliable as the character of the person answering the questions.
I wanted to share this inspiring story of a young man establishing credibility early in his life. In case it doesn't link, I'll summarize by saying - Ben Moser was a high school football quarterback who had promised his classmate, Mary, in the 4th grade that he would take her to prom. Mary had down's syndrome and the two had been in class together until they ended up at different high schools. Growing up Ben had taken the protector and includer role in Mary's life. Evidently Mary had forgotten all about the prom-promise until she received a balloon bouquet with the words "PROM" written on them. What an example of your word being your bond!
ReplyDeleteNot sure if this will hyperlink or not: http://sfglobe.com/2016/02/08/quarterback-given-opportunity-to-keep-childhood-promise/?src=jum_49349&t=syn
What a great story. What an exceptional young man!
DeleteMy foray into leadership and leadership studies was when I was 11 years old. I joined the Jr. High students council at BCJH and was elected as a class officer or Stu-Co officer every year after that until I graduated. With that position, I was able to attend conferences, weekend workshops, seminars and bring it all back to our home council and teach the ideas and principles to council members. We created opportunities within our schools and community to maintain the school, to strengthen school spirit, to serve the community and to lead within our ranks. I always loved attending the Stu-Co conference ever summer -a week of juvenile exuberance and risk and relationship-building. It was the time of my life! One thing that we heard over and over through those sessions was, "No one cares how much you know until they know how much you care." That was a truism for me back then and I have to say it has been testing throughout the years. I am applying it now to Covey's framework for building trust - yes, competence is that piece we don't always think of but the INTENT piece (that communicates that we care about the wellbeing of others) is vital. Why would someone trust us if we do not care about them? I don't know about you, but I am drawn to people who I can tell have a genuine care for me as a person. What are the ways that we can become sincere in our care for others - and then how can we demonstrate that? Serving felt needs, honest listening, asking personal questions, remembering details, being humble, considering others' views, being understanding and patient...there are many ways.
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