I have to admit, the ridiculous story of Stephen dumping the water over his nephew's head at the basketball game had me amused. But this behavior itself had me sweating it a little. Eating humble pie is no fun. I think most of us would rather brush a mistake we made under the rug rather than have to apologize or much less, make amends for it! "Right Wrongs is more than simply apologizing; it's also making restitution. It's making up and making whole. It's taking action. It's doing what you can to correct the mistake...and then a little more." I love the point he makes about apologizing quickly!
The opposite is to deny or justify your wrongs, to rationalize wrongful behavior or failing to admit wrongly behavior.
The counterfeit is to cover up. it is trying to hide the mistake, as opposed to repairing it.
I really wish I could come up with an example of when I have righted a wrong and share it with you. Shamefully, nothing comes to mind! I think I'd better take a serious look at adopting this behavior. I can very much see how admitting wrongs would build trust and even more so, making restitution.
He says that righting wrongs can impact the bottomline. "People stay mad when they're owed an apology and don't get one." And gives the example of doctors being sued more when they don't admit they've made a mistake.
Covey said that many of the stories he hears about situations were wrongs were 'righted' come from employees that have observed their leaders doing the right things. "In other words, the trust-inspiring behavior of the leaders in these organizations has become an organizational symbol. This is yet another example of the geometric growth that impacts the speed of trust: when you build trust with one, you build trust with many."
As an aside, at times, it seems like many of these behaviors can have me thinking in a negative direction (how did I fail or how did someone fail me). Man, let's not get caught up in that, yeah? Let's read from the perspective that these are reminders of 'how to be awesome' knowing that we do better on some days than others. I appreciate anyone who is undertaking the brave work of facing these behaviors head-on with honesty and resolve!
The thing that came to mind after I finished reading this week, was that all of these rules are common sense. Nothing we've read so far is new. I'd imagine that we were all taught to do all of these things as we were going up (I know I was, because I'm teaching it to my boys now.) Yet as I'm reading these rules, I find myself wondering how much am I really doing...I know the intent is there, but is there action to follow up?? To right wrongs is a hard one. No one likes to be wrong (even though we're ALL wrong at some point.) It takes a strong person to admit they are wrong and right it.
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